Terms of Service

Last updated: 20 October 2026

These terms govern your use of Engage Calls at calls.byengage.com. By using the service you agree to them. If you do not agree, do not use it.

Who we are

• Engage is a pilot independent software project, and Engage Calls is one of its products. Where these terms say “we”, they mean the operator of the project.
• Sales are made through Dodo Payments as merchant of record: it is the official seller in the transaction and handles payment, tax, invoices and refund requests.
• For anything concerning these terms, write to info@byengage.com.

What the service does

Voice and video meetings through a link, with live translation of speech between the participants’ languages, translated audio in synthetic voices, and meeting minutes or a summary if the organizer chooses.

Accounts and guests

• The organizer signs in with an Engage account and must be 18, or the age of majority where they live if that is higher.
• A guest needs no account: they open the link, type a name if they wish, and choose their language.
• The organizer is responsible for their guests and for sharing the link only with the people they want. Anyone admitted to the meeting sees what is said and its translation.

Telling participants and their consent

• When translation or minutes are on, everyone’s speech is processed automatically. Guests are told before they join, and it is shown inside the meeting.
• The organizer must tell participants and obtain their consent where the law where they or the participants are requires it.
• Recording the meeting by any other means, or publishing its minutes, without the participants’ knowledge is not allowed.

Accuracy of translation and minutes

• Translation and minutes are automatic: accurate for most of what is said, and not free of mistakes. Machine translation can change the meaning or get a number or a name wrong, which is why the original words appear under every translation.
• The minutes are an assistive summary, not a contract or a binding agreement, even if participants press “Confirm” on their items. Check figures, dates and terms, and record the formal agreement in writing in the usual way.
• Do not rely on machine translation alone for an important legal, medical or financial matter.

Plans and minutes

• The free plan includes translation minutes once, and paid plans include monthly hours. Limits are published on the plans page before purchase.
• Minutes count while translation or minutes are running, and reset at the start of each calendar month.
• When minutes run out, translation stops and the voice call continues.
• Prices are in US dollars and include tax, and a plan activates the moment payment succeeds. Your card number never reaches our servers and we never store it.
• Subscriptions renew automatically at the end of each period unless cancelled. Cancelling stops the renewal, not the plan: it keeps working until the last day you paid for.
• Payments are not refunded for partial periods, except where the law requires otherwise or Dodo Payments’ policy provides for it. If something went wrong with a payment, write to us within fourteen days and we will look into it.
• If we change a price we will tell you at least thirty days ahead, and the change never applies to a period you have already paid for.

Prohibited use

• You may not use the service for anything unlawful where you or the participants are, nor for harassment or threats, hate speech, sexual content, or anything that harms children.
• You may not use it for fraud or deception, impersonating a person or an organisation, or collecting participants’ data for anything other than the meeting.
• Technically, you may not attempt to bypass limits or access controls, resell the service or access it programmatically without our permission, or upload anything carrying malware.

Availability and change

• We work to keep the service running and do not guarantee it will never be interrupted. It may stop for maintenance or because of a provider failure outside our control, and it may not work in countries that block some services.
• We may add, change or withdraw features. If we withdraw a substantial feature your paid plan depends on, we will tell you beforehand.

Ending the service

• You may stop using the service whenever you like, cancel your subscription, delete your minutes, and ask us to delete your account at info@byengage.com.
• We may suspend your account if you break these terms. For anything short of a serious breach we will tell you first and give you a chance to put it right.
• If we decide to close the product entirely, we will tell you thirty days ahead so you can download your minutes.

Limits of liability

• The service is provided as is and as available. We are not liable for indirect damages, lost profits, or anything arising from a mistake in an automatic translation or minutes you relied on without checking.
• In any case our liability will not exceed what you paid us in the twelve months before the event.
• You are responsible for claims that arise from your use or from your breach of these terms.
• Nothing here limits liability that cannot be limited by law, or affects your rights as a consumer where you live.

Changes to these terms

• We may update these terms. A substantial change will be announced in the product or by email at least fourteen days before it takes effect.
• If a change does not suit you, you can cancel your subscription before it takes effect. Continuing to use the service afterwards means you accept it.